"We place or patients at the centre of all we do, by being compassionate and caring and being efficient and accurate / working efficiently and accurately’’.
NHS 111 Services remains available but are currently extremely busy and unable to answer calls as quickly as they would like to.
If you are able, you may find it quicker to use NHS 111 online services which are accessible at 111.nhs.uk. The online service is only for people aged 5 years and above.
If you feel that you are safely able to look after yourself without speaking to someone then guidance on self-treatment is availble at www.nhs.uk. You can also get advice at your local Pharmacy or GP when open.
As ever if it is an emergency, please call 999.
Missed Appointments
During the month of July 2022 at Oakwood surgery there were 53.5 Hours worth of missed appointments, where patients did NOT attend their appointment, and also failed to inform the practice that they could not attend their appointment.
To cancel or change your appointment please:
- Contact our direct cancellation line on 01623 435551
- Contact the surgery via our main line on 01623 435555
- If you are registered for our systmOnline you can cancel your appointments via this system.
- If you have the NHS app you can cancel your appointment via the app.
-Respond to text reminders
Please ensure that you cancel or rearrange any unwanted appointments.
Please follow the link below for Oakwood Surgery's explanation leaflet for missed appointments. This outlines the practice policy which aims to reduce the number of patients who do not attend their appointment.
Join over 15 million people in England who have already registered to use the NHS App, giving them easy access to a range of NHS health services, including the NHS COVID Pass.
Online services are available to assist you in accessing services at the Surgery remotely and at your convenience.
There is a new NHS App available which allows you to check your symptoms and get instant advice, order repeat prescriptions, view your medical records, book appointments (if available) and more. To register simply download the App for free from the Apple App store or from Google Play Store and follow the instructions. You do not need to visit the Surgery to register for this App. For more information go to www.nhs.uk/nhsapp.
If you are struggling to use your computer, laptop, tablet or smartphone & need some help "The Get Nottinghamshire Connected NHS service" is available to help & support you getting connected.
The dedicated support line offers free help with digital skills & getting online.
Phone: 0115 883 8873
Email: Get Nottinghamshire Connected
Website: www.nottsnhsapp.nhs.uk
Also there is still the SystmOnline service available which also allows you to book appointments, or repeat prescriptions and view your medical records.
Either of these Apps can be downloaded for free from the Apple App Store and from the Google Play Store.
You can register for online services at the practice by completing an Online Registration Form which you can download or you can ask at reception.
MJOG Messenger
MJog Messenger is designed as a health messaging app for patients. It is quick and easy to use with appointment reminders and easy cancellation at the touch of a button, instant notifications, smarter healthcare communications and free health information recommended by the GP.