"We place or patients at the centre of all we do, by being compassionate and caring and being efficient and accurate / working efficiently and accurately’’.
We still have available child flu appointments:
Children aged between 2 and 4 years (birth dates between 1st September 2017 - 31st August 2019) are now eligible to have their nasal flu vaccination at the surgery. To make an appointment with the Nurse for your child’s flu vaccination you can call the surgery on 01623 435555 or alternatively you can book an appointment online IF you have the “child access” facility.
Join over 15 million people in England who have already registered to use the NHS App, giving them easy access to a range of NHS health services, including the NHS COVID Pass.
Bull Farm Surgery – Patient Briefing
The aim of this briefing is to inform you about changes to the opening times of Bull Farm Surgery, Concorde Way, Mansfield, NG19 7JZ. From Monday 4th October 2021 the reception at Bull Farm Surgery will open from 8.30am until 5pm, Monday to Friday.
Who agreed these changes?
Oakwood Surgery took over Bull Farm Surgery in October 2020, operating it as a branch site to ensure high quality patient care has continued to be offered. During this time, it has become apparent that patients are not accessing services at the branch surgery before 8:30am or after 5pm.
A proposal to change Bull Farm Surgery’s opening times was drafted. To ensure patients were sighted on proposed changes and had the opportunity to feedback, an online survey was produced for patients to share their views and opinions and an online discussion forum was also offered to discuss the suggested changes. The survey was also available in hard copies in both the reception areas of Bull Farm Surgery and Oakwood Surgery.
Findings from this engagement activity showed that 64% of patients who completed the survey said that they supported the practice’s plan to reduce Bull Farm Surgery’s opening hours. 77% of patients who completed the survey said that the proposal would have no impact on them should it be agreed.
Following this patient engagement, a report was submitted to the CCG’s Primary Care Commissioning Committee where the item was discussed and the committee agreed the proposed changes. The CCG is the organisation responsible for planning and deciding on the healthcare services needed for our local population across Nottingham and Nottinghamshire.
What happens next?
From Monday 4th October 2021 patients will only be able to visit Bull Farm Surgery in person to speak to a receptionist face to face between the times of 8:30am and 5pm. Patients will still be able to speak to a receptionist over the phone between 8am and 6.30pm as normal on 01623 435555.
Patients will continue to receive high quality care at the practice and as outlined, patients can continue to speak to a receptionist over the phone between 8am – 6:30pm.
Patients will also still be able to access GP services at the main Oakwood Surgery site, Church Street, Mansfield Woodhouse, NG19 8BL.The main Oakwood Surgery site offers appointments over the phone and face to face between the following times:
Monday: 8am-6:30pm
Tuesday: 7.30am-7pm
Wednesday: 7.30am-7pm
Thursday: 7.30am-7pm
Friday: 8am-8pm
Some Saturdays: 8.30am-12.30pm on a rotational basis with other GP surgeries
Benefits of the change
Due to current operating hours at Bull Farm Surgery, two receptionists are needed to cover the early operating hours and two more receptionists for the later shifts. Changing opening hours to 8:30am – 5pm will increase resource as more receptionists would be available to answer phone lines during the morning at the busiest time for the surgery.
The aim of changing the opening hours is to allow for redistribution of our staff, improving services during our busiest times, allowing provision of better care for our patients across both sites.
What if I have further questions about this? Please refer to our Frequently Asked Questions document, which can be accessed via our website www.oakwoodsurgery.co.uk or in hard copy at reception.
To request this information in another language or format please contact nnccg.oakwood.surgery@nhs.net FAO Ruth or call 01623 435555 after 10am.
Bull Farm Surgery - Frequently Asked Questions (FAQs)
Oakwood Surgery took over Bull Farm Surgery in October 2020, operating it as a branch site to ensure high quality patient care has continued to be offered. During this time, it has become apparent that patients are not accessing services at the branch surgery before 8:30am or after 5pm.
1. What is happening at Bull Farm Surgery?
From Monday 4th October 2021 the reception at Bull Farm Surgery, Concorde Way, Mansfield, NG19 7JZ, will open from 8.30am until 5pm, Monday to Friday.
This means patients will only be able to visit Bull Farm Surgery in person to speak to a receptionist face to face between the times of 8:30am and 5pm. Patients will still be able to speak to a receptionist over the phone between 8am and 6.30pm as normal on 01623 435555.
2. When are these changes happening?
The changes to opening times at Bull Farm Surgery will take effect from Monday 4 October 2021.
3. Why are these changes taking place? Due to current operating hours at Bull Farm Surgery, two receptionists are needed to cover the early operating hours and two more receptionists for the later shifts. Changing opening hours to 8:30am – 5pm will increase resource as more receptionists would be available to answer phone lines during the morning at the busiest time for the surgery.
The aim of changing the opening hours is to allow for redistribution of our staff, improving services during our busiest times; allowing provision of better care for our patients across both sites.
4. What telephone number should be used to contact the surgery?
To contact the surgery please call 01623 435555. Reception telephone lines are manned 8am-6.30pm Monday – Friday.
5. What are the opening times at the main Oakwood Surgery site?
Appointments are available at the main Oakwood Surgery site as follows:
Monday: 8am-6:30pm
Tuesday: 7.30am-7pm
Wednesday: 7.30am-7pm
Thursday: 7.30am-7pm
Friday: 8am-8pm
Some Saturdays: 8.30am-12.30pm on a rotational basis with other GP surgeries.
You can visit reception at the main Oakwood Surgery site between 8.30am-12.45pm and 1.45pm and 6.30pm Monday-Friday.
6. Were patients asked about the changes?
To ensure patients were sighted on proposed changes and had the opportunity to feedback, an online survey was produced for patients to share their views and opinions and an online discussion forum was also offered to discuss the suggested changes.
Findings from this engagement activity showed that 64% of patients who completed the survey said that they supported the practice’s plan to reduce Bull Farm Surgery’s opening hours. 77% of patients who completed the survey said that the proposal would have no impact on them should it be agreed.
Following this patient engagement, a report was submitted to the CCG’s Primary Care Commissioning Committee where the item was discussed and the committee agreed the proposed changes. The CCG is the organisation responsible for planning and deciding on the healthcare services needed for our local population across Nottingham and Nottinghamshire.
7. What should I do if I need an urgent on-the-day appointment with a GP or a Nurse?
If you have symptoms you are worried about, it’s really important you contact your GP practice so they can find out more and make sure you are getting the care you need. Please contact 01623 435555 who will arrange a telephone or face to face appointment with your doctor/nurse. You may be asked to visit the practice if clinically necessary.
If there are no book on the day appointments left you can also visit PC24 at Kings Mill Hospital. Alternatively, you can call NHS 111 for advice or visit NHS 111 online for coronavirus advice. In an emergency, call 999.
8. What should I do if I need an urgent on-the-day home visit?
There is no change to our home visit procedure. If you are unable to attend the practice because you are housebound or terminally ill, please contact the surgery on 01623 435555 before 12.30pm where possible.
9. What should I do if I need a repeat prescription?
If you have a repeat prescription that you usually request at your GP practice, you can do this online by emailing the surgery at nnccg.oakwood.surgery@nhs.net or you may be able to do this via the NHS App.
If you cannot order your prescription online then you should call your practice on 01623 435555 option 4 between 10am-12pm Monday – Friday or 2.30pm-5.30pm Monday, Tuesday, Thursday, Friday.
If you would like to drop off a repeat prescription in person you can visit Bull Farm Surgery between 8.30am and 5pm Monday to Friday, or Oakwood Surgery between 8.30am and 6pm Monday- Friday.
If you normally order your repeat prescription through your pharmacist you can continue to do this over the phone.
10. How do I know if my problem can be managed without visiting my GP Practice?
All requests for appointments will initially be dealt with over the telephone or online. Your practice will decide what kind of appointment you need based on the information you give them. You may be offered a telephone or video consultation. In some cases you may be asked to visit the practice for a face to face appointment if this is the best way to manage your medical problem. Please ensure your practice has your up-to-date mobile/contact details.
To request this information in another language or format please contact: nnccg.oakwood.surgery@nhs.net FAO Ruth or call 01623 435555 after 10am.
Children aged between 2 and 4 years (birth dates between 1st September 2017 - 31st August 2019) are now eligible to have their nasal flu vaccination at the surgery. To make an appointment with the Nurse for your child’s flu vaccination you can call the surgery on 01623 435555 or alternatively you can book an appointment online IF you have the “child access” facility.
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems will still get one, but where your Clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Reducing Your Risk of Type 2 Diabetes
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- Would you be interested in a free programme that has helped more than 100,00 people in England to reduce their risk of diabetes?
Register online for this free event; Reducing your risk of Diabetes Registration, Thu 2 Sep 2021 at 13:00 | Eventbrite
Technical issues
Due to a high level of incoming phone calls we are experiencing some techical issues whereby incoming calls are being cut off. Our techical team is working to try to rectify this problem. Please bear with us whilst we try to address the issues.
If you are booked into a face to face appointment with the GP, please bear in mind that this is a 10 minute appointment; therefore the GP will only be able to discuss 1 problem with you.
If you have multiple issues you would like to discuss please inform the receptionist who will look at making you a longer length appointment.
Understanding General Practice
Following negative and damaging coverage about general practice in the media, our Chief Executive Michael Wright, has produced a video to help patients understand some of the unique challenges that practices face daily.
https://youtu.be/OTbWYOVrF0s
Covid Vaccination
If you are eligible for a Covid Vaccine you can book an appointment for your vaccination using the online National Booking Service; you can access the website here or ring 119 option 2.
If you require transport please inform staff at the time of booking or contact the Surgery. Please select the link for further Transport information.
Oakwood Surgery will have clinics available to book for the coronavirus although these may not be a daily occurence.
We are using the Astra Zeneca vaccine. A few patients have expressed concerns after media reports. We would like to reassure you about this.
There have been a few rare instances of specific type of blood clots and clotting issues (37 cases per 17 million) and the Medicines Healthcare products Regulatory Agency (MHRA) continues to advise that the benefits of the vaccine far out weighs the risks. This is much smaller than the risk of a blood clot (less than 1 in a million) in the healthy population.
If you need confirmation that you have received 2 vaccinations for international travel you can check your vaccination status on the NHS App.
If you do not have access to online services you can request a paper letter from the NHS by calling 119 once you have received 2 vaccines; please only request this letter after at least 5 days after your 2nd vaccine. (It may take 7 working days for the letter to arrive).
You CANNOT request a letter from your GP practice.
For more information please visit: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
Bull Farm has become a branch surgery of Oakwood Surgery in Mansfield Woodhouse. To contact the Surgery please ring 01623 435555.
Appointments are available either at Bull Farm Branch Surgery or at Mansfield Woodhouse.
In line with the current guidelines all requests for an appointment with a GP are triaged. A telephone consultation can only be arranged on the day that you wish to speak to a GP. The GP will arrange a face to face appointment with you if it is appropriate.
If you have been requested to arrange a non urgent appointment with the Nurse please ring after 10am. Please do not attend the Surgery unless you have been asked to by a member of the Surgery.
Please do NOT attend the Surgery unless you have been requested to by a member of the Surgery Staff,
Coronavirus Advice
We can all help control the virus if we all stay alert. For further information please go to the link: http://www.mansfield.gov.uk/news/article/1199/residents-warned-as-covid-19-cases-rise-in-mansfield
For the latest guidance, support available to residents and businesses please go to the link: www.mansfield.gov.uk/coronavirus.
Entrance to the Surgery is via the front door; this is to aid social distancing whilst moving around the Surgery. Please attend your appointment alone wherever possible. There are now directional arrows around the building to aid one way flow & you will be asked to exit the building via the car park.
Please be aware that only patients with a booked face-to-face appointment will be allowed in to the building. On arrival you will be screened for potential Coronavirus symptoms (you will be asked a series of questions) and you will be asked to wear a face covering as per the Government Guidance. Please also see the latest Government guidance regarding children wearing face masks.
If you wish to order a prescription this can be done via NHS App, systmOnline, email, post into box outside the building or phone.
If you have any other queries please contact the Surgery via phone 01623 435555 or email: maccg.oakwood.surgery@nhs.net
Further advice can be found at: https://nottsccg.nhs.uk/covid-19/gp-appointment-guidance/
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Unfortunately due to the many changes which have occured over the past year the patient leaflet is not currently available as it is under review.
Online services are available to assist you in accessing services at the Surgery remotely and at your convenience.
There is a new NHS App available which allows you to check your symptoms and get instant advice, order repeat prescriptions, view your medical records, book appointments (if available) and more. To register simply download the App for free from the Apple App store or from Google Play Store and follow the instructions. You do not need to visit the Surgery to register for this App. For more information go to www.nhs.uk/nhsapp.
If you are struggling to use your computer, laptop, tablet or smartphone & need some help "The Get Nottinghamshire Connected NHS service" is available to help & support you getting connected.
The dedicated support line offers free help with digital skills & getting online.
Phone: 0115 883 8873
Email: Get Nottinghamshire Connected
Website: www.nottsnhsapp.nhs.uk
Also there is still the SystmOnline service available which also allows you to book appointments, or repeat prescriptions and view your medical records.
Either of these Apps can be downloaded for free from the Apple App Store and from the Google Play Store.
You can register for online services at the practice by completing an Online Registration Form which you can download or you can ask at reception.
MJOG Messenger
MJog Messenger is designed as a health messaging app for patients. It is quick and easy to use with appointment reminders and easy cancellation at the touch of a button, instant notifications, smarter healthcare communications and free health information recommended by the GP.