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Bull Farm Surgery - Patient Briefing & FAQ's Posted on 1 Oct 2021

Bull Farm Surgery – Patient Briefing

The aim of this briefing is to inform you about changes to the opening times of Bull Farm Surgery, Concorde Way, Mansfield, NG19 7JZ. From Monday 4th October 2021 the reception at Bull Farm Surgery will open from 8.30am until 5pm, Monday to Friday.

Who agreed these changes?

Oakwood Surgery took over Bull Farm Surgery in October 2020, operating it as a branch site to ensure high quality patient care has continued to be offered. During this time, it has become apparent that patients are not accessing services at the branch surgery before 8:30am or after 5pm.

A proposal to change Bull Farm Surgery’s opening times was drafted. To ensure patients were sighted on proposed changes and had the opportunity to feedback, an online survey was produced for patients to share their views and opinions and an online discussion forum was also offered to discuss the suggested changes. The survey was also available in hard copies in both the reception areas of Bull Farm Surgery and Oakwood Surgery.

Findings from this engagement activity showed that 64% of patients who completed the survey said that they supported the practice’s plan to reduce Bull Farm Surgery’s opening hours. 77% of patients who completed the survey said that the proposal would have no impact on them should it be agreed.

Following this patient engagement, a report was submitted to the CCG’s Primary Care Commissioning Committee where the item was discussed and the committee agreed the proposed changes. The CCG is the organisation responsible for planning and deciding on the healthcare services needed for our local population across Nottingham and Nottinghamshire.

What happens next?

From Monday 4th October 2021 patients will only be able to visit Bull Farm Surgery in person to speak to a receptionist face to face between the times of 8:30am and 5pm. Patients will still be able to speak to a receptionist over the phone between 8am and 6.30pm as normal on 01623 435555.

Patients will continue to receive high quality care at the practice and as outlined, patients can continue to speak to a receptionist over the phone between 8am – 6:30pm.

Patients will also still be able to access GP services at the main Oakwood Surgery site, Church Street, Mansfield Woodhouse, NG19 8BL.The main Oakwood Surgery site offers appointments over the phone and face to face between the following times:

Monday: 8am-6:30pm

Tuesday: 7.30am-7pm

Wednesday: 7.30am-7pm

Thursday: 7.30am-7pm

Friday: 8am-8pm

Some Saturdays: 8.30am-12.30pm on a rotational basis with other GP surgeries

Benefits of the change

Due to current operating hours at Bull Farm Surgery, two receptionists are needed to cover the early operating hours and two more receptionists for the later shifts. Changing opening hours to 8:30am – 5pm will increase resource as more receptionists would be available to answer phone lines during the morning at the busiest time for the surgery.

The aim of changing the opening hours is to allow for redistribution of our staff, improving services during our busiest times, allowing provision of better care for our patients across both sites.

What if I have further questions about this? Please refer to our Frequently Asked Questions document, which can be accessed via our website www.oakwoodsurgery.co.uk or in hard copy at reception.

To request this information in another language or format please contact nnccg.oakwood.surgery@nhs.net FAO Ruth or call 01623 435555 after 10am.

 

 

Bull Farm Surgery - Frequently Asked Questions (FAQs)

Oakwood Surgery took over Bull Farm Surgery in October 2020, operating it as a branch site to ensure high quality patient care has continued to be offered. During this time, it has become apparent that patients are not accessing services at the branch surgery before 8:30am or after 5pm.

1. What is happening at Bull Farm Surgery?

From Monday 4th October 2021 the reception at Bull Farm Surgery, Concorde Way, Mansfield, NG19 7JZ, will open from 8.30am until 5pm, Monday to Friday.

This means patients will only be able to visit Bull Farm Surgery in person to speak to a receptionist face to face between the times of 8:30am and 5pm. Patients will still be able to speak to a receptionist over the phone between 8am and 6.30pm as normal on 01623 435555.

2. When are these changes happening?

The changes to opening times at Bull Farm Surgery will take effect from Monday 4 October 2021.

3. Why are these changes taking place? Due to current operating hours at Bull Farm Surgery, two receptionists are needed to cover the early operating hours and two more receptionists for the later shifts. Changing opening hours to 8:30am – 5pm will increase resource as more receptionists would be available to answer phone lines during the morning at the busiest time for the surgery.

The aim of changing the opening hours is to allow for redistribution of our staff, improving services during our busiest times; allowing provision of better care for our patients across both sites.

4. What telephone number should be used to contact the surgery?

To contact the surgery please call 01623 435555. Reception telephone lines are manned 8am-6.30pm Monday – Friday.

5. What are the opening times at the main Oakwood Surgery site?

Appointments are available at the main Oakwood Surgery site as follows:

Monday: 8am-6:30pm

Tuesday: 7.30am-7pm

Wednesday: 7.30am-7pm

Thursday: 7.30am-7pm

Friday: 8am-8pm

Some Saturdays: 8.30am-12.30pm on a rotational basis with other GP surgeries.

You can visit reception at the main Oakwood Surgery site between 8.30am-12.45pm and 1.45pm and 6.30pm Monday-Friday.

6. Were patients asked about the changes?

To ensure patients were sighted on proposed changes and had the opportunity to feedback, an online survey was produced for patients to share their views and opinions and an online discussion forum was also offered to discuss the suggested changes.

Findings from this engagement activity showed that 64% of patients who completed the survey said that they supported the practice’s plan to reduce Bull Farm Surgery’s opening hours. 77% of patients who completed the survey said that the proposal would have no impact on them should it be agreed.

Following this patient engagement, a report was submitted to the CCG’s Primary Care Commissioning Committee where the item was discussed and the committee agreed the proposed changes. The CCG is the organisation responsible for planning and deciding on the healthcare services needed for our local population across Nottingham and Nottinghamshire.

7. What should I do if I need an urgent on-the-day appointment with a GP or a Nurse?

If you have symptoms you are worried about, it’s really important you contact your GP practice so they can find out more and make sure you are getting the care you need. Please contact 01623 435555 who will arrange a telephone or face to face appointment with your doctor/nurse. You may be asked to visit the practice if clinically necessary.

If there are no book on the day appointments left you can also visit PC24 at Kings Mill Hospital. Alternatively, you can call NHS 111 for advice or visit NHS 111 online for coronavirus advice. In an emergency, call 999.

8. What should I do if I need an urgent on-the-day home visit?

There is no change to our home visit procedure. If you are unable to attend the practice because you are housebound or terminally ill, please contact the surgery on 01623 435555 before 12.30pm where possible.

9. What should I do if I need a repeat prescription?

If you have a repeat prescription that you usually request at your GP practice, you can do this online by emailing the surgery at nnccg.oakwood.surgery@nhs.net or you may be able to do this via the NHS App.

If you cannot order your prescription online then you should call your practice on 01623 435555 option 4 between 10am-12pm Monday – Friday or 2.30pm-5.30pm Monday, Tuesday, Thursday, Friday.

If you would like to drop off a repeat prescription in person you can visit Bull Farm Surgery between 8.30am and 5pm Monday to Friday, or Oakwood Surgery between 8.30am and 6pm Monday- Friday.

If you normally order your repeat prescription through your pharmacist you can continue to do this over the phone.

10. How do I know if my problem can be managed without visiting my GP Practice?

All requests for appointments will initially be dealt with over the telephone or online. Your practice will decide what kind of appointment you need based on the information you give them. You may be offered a telephone or video consultation. In some cases you may be asked to visit the practice for a face to face appointment if this is the best way to manage your medical problem. Please ensure your practice has your up-to-date mobile/contact details.

To request this information in another language or format please contact: nnccg.oakwood.surgery@nhs.net FAO Ruth or call 01623 435555 after 10am.

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