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Appointments

Doctor Appointments

Routine consultations are by appointment only; an initial telephone consultation will be arranged with a GP or ANP. If they feel that it is appropriate a face-to-face consultation will be offered.

Please do NOT attend the Surgery unless you have been requested to by a member of the Surgery staff.

Early morning and late evening face-to-face appointments are available on Tuesday, Wednesday and Thursday. On Friday evening appointments are available up to 8pm.

Extended Access to Appointments

The practice works with other local surgeries to offer weekend appointments. Saturday mornings appointments are available between 8.30am - 12.30pm and this is by rota with other local surgeries. Therefore these appointments may not be at Oakwood Surgery but at another local practice.

Some appointments are available to book on Sundays and Bank Holidays - please ask the reception of details and location of these appointments. 

Urgent Appointments

For an urgent appointment please call at or telephone the surgery at 8.30am. Urgent problems will be seen as soon as possible on the same day, usually by the Duty Doctor.

Nurse & Health Care Assistant Appointments

Appointments are available from 8.30am through to 7.00pm most days except Wednesday when they are only available until 4:30pm with a Health Care Assistant.

When Telephoning The Surgery

When phoning the surgery you will be greeted by a message: Welcome to Oakwood Surgery. Please note calls are recorded. Listen carefully and please select from one of the following options or you may hold for the operator:

Press 1 For an emergency such as chest pain or collapse

Press 2 To request a home visit, general enquiries or to make an appointment

Press 3 To cancel an appointment

Press 4 For prescriptions queries only, we no longer take requests for scripts by phone

Press 0 at any time to hear these options again

Or hold for the operator.

NB: If dialling the practice from abroad please ring +441623 435555.

*Calls will be charged at the standard local rates from a BT landline. Calls from other providers or mobiles can incur a higher rate; please consult your individual network provider for details.

SMS Text Messages

Reminders and Contact by Text Message.

If you give your mobile number to us, we will ask you to give consent to receive text messages from Oakwood Surgery for appointment reminders and results, information etc. You can cancel the text messaging facility at any time by informing the surgery. Please advise the practice if your mobile number changes.

If you think you might need a reminder for your appointment, why not register for our sms text messages service?

MJOG Messenger

mjog

MJog Messenger is designed as a health messaging app for patients. It is quick and easy to use with appointment reminders and easy cancellation at the touch of a button, instant notifications, smarter healthcare communications and free health information recommended by the GP.

Please help us to help you

Please do NOT attend the Surgery unless you have been requested to by a member of the Surgery staff.

If there is more than one member of the family who needs to be seen then separate appointments must be made. Appointments are administered by the Receptionists according to the Doctors’ instructions. Most of the time we are flexible, but when problems arise, as they do from time to time, please try to be patient. If there are delays we will offer you an explanation.

We will treat everyone on an individual basis, irrespective of their ethnic origin or religious or cultural beliefs, sex or age.

If you are unable to attend for your appointment please cancel it at least 1/2 hour before the appointment is due; by giving the Surgery advance notice of your cancellation the appointment can be offered to another patient.

Appointments can be cancelled 24 hours per day by either calling our dedicated cancellation line number 01623 435551, ringing 01623 435555 and selecting option 3; selecting cancel within your MJog Messenger appointment reminder or by texting back "cancel" to your text message reminder of your appointment.

We have a policy for patients who do not attend their appointments; following letters of warning, it may result in you being removed from the practice.

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