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Patient Questionnaire 2014-2015

The survey had 66 responses.

How well do you think these changes are working?

  • Extremely well - 12 (18.2%).
  • Well - 25 (37.9%).
  • Neither well nor badly - 12 (18.2%).
  • Badly - 1 (1.5%).
  • Extremely badly - 0 (0.0%).
  • Don’t know - 13 (19.7%).
  • No response - 3 (4.5%).
How well do you think these changes are working?

Please explain why you think it works well or not

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • Good doctors and nurses make it good but lack of appointments, having to call the same day etc. makes it tedious and extremely frustrating (1)
  • Happy with changes (1)
  • No issues based on personal experience (1)
  • Because I don't have to wait a long while for an appointment and the receptionists are very good (1)
  • Good for pushchairs as not banging into other people (1)
  • Today, I've come to see my chaice of doctor and had to wait 3 weeks for this appointment. More continuity needed. (1)
  • Co-operation of all parties involved (1)
  • It just works well - the phone is not so good. (1)
  • Easier access and quicker queuing times (1)
  • Doesn't effect me personally, not (yet) being in a wheel-chair or using a mbility scooter. (1)
  • It reduces waiting time and allows more space for people to sit. (1)
  • because it allows for everybody to be happy and waiting time has been reduced (1)
  • Great for wheelchair users and I also like the facility to discuss private matters in private (1)
  • Can't get twin buggy in lift but has to see nurse upstairs (1)
  • The reason I have put' I don't know' is that I have not had to see the Dr since the changes have been made. (1)
  • Efforts to improve privacy at reception are welcomed. (1)
  • My needs are not affected by the 3 changes, so can't comment. I am sure this is positive and helpful to those who need it. (1)
  • If we don't have to wait, we don't have to queue - drop-in box at reception very good! (1)
  • Space was needed for wheelchairs etc. Working well. (1)
  • Saves me having to Queue to hand in a sample (1)
  • I don't have experiences of the points raised (1)
  • It's all more helpful. (1)
  • Appears to be more room for patient waiting and for pram and wheelchairs (1)
  • Haven't noticed the cahnges - no problems with pushchair (1)
  • Everyone Cooperates. (1)
  • Not aware (1)
  • Positive receptionist - I have noticed an improvement! (1)
  • Space was need for people in wheelchairs. Present system is working well. (1)

If you have a practical idea for improving how the surgery operates, what would it be?

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • Call back service (1)
  • To cut the waiting time for appointments. (1)
  • It's not all bad you know....., I and my wife havn't had a single problem here for years. (1)
  • Too long wait for particular GP app. Off hand receptionists unhelpful (1)
  • There are never appointments available so more Doctors on duty would be good especially for emergencies. (1)
  • Weekend appointments would alleviate pressure during the week. (1)
  • Need a new lift (1)
  • Make it easier to get through on the phone. Opening times at the weekends. Less time spent sitting in the waiting room by waiting for your appointment. I have waited 40 minutes in the past. (1)
  • The surgery needs to expand - the only surgery for Mansfield Woodhouse. (1)
  • Treat patients as people, individuals - listen more. (1)
  • Being able to ring before 8:30 am to book an appointment, alot of working people start work by 8:30 so struggle to ring for on the day appointments at this time. (2)
  • Expand the surgery (1)
  • For more patients to get an appointment as soon as possible so they don't have to be waiting long. (1)
  • Surgery excellent, phone hopeless. Dedicated doctor for the over 75's a good idea. (1)
  • Rolling board to call patients to GP (1)
  • Improve telephone access (1)
  • Doctors to listen more. (1)
  • More late appointments for full time workers (1)
  • Needs more staff (1)
  • Timing - I have waited 25 minutes for my appointment today and still not called. (1)
  • Improve waiting times and stick to appointment times within reason (1)
  • Rolling Board used to call patients into consulting rooms (1)
  • Add something for infants to amuse themselves with (1)
  • You phone up at 8.35 say not open (1)
  • Comfortable with status quo (1)
  • Prirotise children, to avoid children getting fractious (1)
  • My problem is actually getting an appointment as I work, it is hard to get the use of a telephone to get a same day appointment. (1)
  • Trying to get through for appointment in morning or later specially when working full time. (1)
  • A better phone system (1)
  • None standard wheelchair won't fir in lift - disabled appointments downstairs if possible. (1)
  • Please allow more flexible bookings for appointments or more telephonists to book appointments. Appointments running on time would be fantastic! (1)
  • Training for receptionists - not caring. Closing of shutters at reception desk at lunch-time closure, comes across as abrupt. Lunch-time closure is inconvenient. (1)
  • Open Saturdays (1)

Do you find the electronic notice boards helpful in providing up-to-date information about health care, the surgery and its services?

  • Very helpful - 15 (22.7%).
  • Helpful - 28 (42.4%).
  • Neither helpful nor unhelpful - 9 (13.6%).
  • Unhelpful - 4 (6.1%).
  • Very unhelpful - 1 (1.5%).
  • Don’t know - 1 (1.5%).
  • No response - 8 (12.1%).
Do you find the electronic notice boards helpful in providing up-to-date information about health care, the surgery and its services?

What other helpful information would you like to see on the electronic notice boards?

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • health group meetings, clinic times, local children's groups, community groups etc. (2)
  • Puts me to sleep (1)
  • The screens sometimes change before an average reader can read the whole content. Also, unfortunately, an item is a history lesson rather than 'News' (1)
  • The rolling panel at the bottom for calling patients. (1)
  • Too small to read, and move off to another screen too quickly (1)
  • I think most things are covered. (2)
  • Can't think of any. (1)
  • Happy with electronic notice board (1)
  • None (1)
  • Patient can't see (1)
  • Covers a wide range of issues. (1)
  • To call patients by rolling bar + noise (1)
  • Expected waiting time and number in the queue on the notice board (1)
  • These are helpful if people are able to see and read. (1)
  • N/A (1)
  • Charity phone numbers, e.g. Jigsaw, caring organisations (1)
  • More practical, and complete information (1)
  • Found GP's helpful and pleasing, especially Dr Dar (1)
  • More information about services available. (1)
  • Advertise opening times of local pharmacies would be useful, after late appointments (1)
  • any relavent changes in the surgery (1)
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Church Street, Mansfield Woodhouse, Notts, NG19 8BL
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